Insurance bosses love the idea of AI chat Customers hate it

This is certainly the case for the insurance industry, where generative AI is fundamentally reshaping everything from underwriting and risk assessment to claims processing and customer service. It streamlines processes, takes over administrative tasks, makes suggestions and secures regulatory compliance, allowing agents to focus on efficient customer interaction ChatGPT App with excellent customer experience in life insurance and pension sales. The digital funnel aggregates and analyses customer data to tailor the subsequent in-person consultation, ensuring that each interaction is personalised, convenient, and efficient. Nova, the platform’s proprietary AI, trains for financial services use cases and compliance.

Einstein Trust Layer’s zero retention architecture ensures that client data is kept safe, which is critical for a regulated financial services company with clients based all around the world. Nevertheless, there remains a selective preference among customers for in-person engagements with agents for specialized advice and the final steps of service. With a significant reduction in in-person visits to agencies and a decrease in direct customer interactions, insurers are challenged to develop new strategies for lead generation. Clusters, networks, aggregators and franchises are becoming an incubator for new agencies. Agency franchises and some networks not only provide market access, but some also include back-office support, such as accounting and customer service staff.

These companies are setting the bar high for an AI-driven future, but all the normal cautions very much apply here – accuracy, transparency, ethics, privacy, security, etc. Presuming these can be credibly addressed, the prospect of doing all this at scale and wire speed will surely change our thinking about what an agent is and can be. Even if they get it half-right, I don’t think there’s any turning back now, and that the term AI agent is going to soon pass into the CX vernacular as if it was always there. However, the topic of AI agents is more top-of-mind now for other enterprise applications, some of which are quite adjacent to the world of CX. None more so than Salesforce, who loudly announced Agentforce at their recent Dreamforce event.

Employee Benefits

“Your insurance partners should be able to understand the trials and tribulations of running a business, to respect that there is no single right answer to most challenges, and be prepared to assist wherever, whenever issues may arise,” Guild said. When looking for a financial lines insurance partner, sustainability should be top of mind. Knowing that an insurer can provide solutions in a hard market alongside the soft will not only provide peace of mind but also help build resilience. The application of generative AI in insurance distribution could yield over $50 billion in annual economic benefits, according to Bain & Company. These benefits would come through increased productivity, more effective sales and advice, and reduced commissions as direct digital channels gain share. For individual insurers, the technology could boost revenues by 15% to 20% and cut costs by 5% to 15%.

Most insurance companies have prioritized digital transformation and IT core modernization, using hybrid cloud and multi-cloud infrastructure and platforms to achieve the above-mentioned objectives . This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company. One of the primary benefits of AI in insurance agencies is its ability to enhance the customer experience. Chatbots powered by AI can provide immediate assistance to customers, answering queries, processing claims, and even recommending suitable insurance products based on individual needs and preferences. These virtual assistants are available 24/7, ensuring prompt and personalized service, thus improving customer satisfaction and loyalty. MixtapeAI offers features including automated workflow management, multi-channel customer engagement, real-time system integration, and brand-specific communication.

What’s to Come in 2024: Hard Market, AI Expansion, More Catastrophes, Network Consolidation

The insurance industry continues to evolve, driven by innovative startups that leverage cutting edge technology and revolutionary ideas. Koïos is only one such company that is using AI for personalized marketing as the market for the technology continues to grow. Market Research Future reports that the industry for AI applications in marketing will surpass $48.8 billion USD in value by 2030.

PortfoPlus is a licensed insurance broker, which means it can facilitate transactions but it cannot provide advice. The power of GPT lies in access to vast data sets along with self-learning as more people use it. It doesn’t create original text, but rather amalgamates human writings to guess answers, but its authoritative tone makes it influential, even if sometimes its responses are contradictory or wrong. Since then the team has rolled out other tools designed to help agents and it has about 4,000 users who pay for its software-as-a-service, says Colin Wong, CEO and co-founder (pictured, center).

Lawmakers say the proposals can set off a wave of state actions that could force insurance companies to provide more information on their AI tools and how they are used to determine health coverage. As such, you’d be right to still think about bots as having limited capabilities, and there only being one type agent – a human customer service agent. With references to AI agents being pretty nascent in the contact center space, this may not register very high on your priority list. The company is also preparing to launch a white-labeled Pan-European Pension Product (PEPP) to broaden its partners’ product offerings. This provides Xaver’s partners low-cost pension products, enabling them to pioneer a novel and customer-centric offering in a competitive market.

On the other hand, trends like hyper-personalization, instant profiling, automatic underwriting and fraud detection can help cut costs and provide better experience to the customers. The study was done again in May, and less than 5 percent of agents had any face-to-face conversations with clients at all. A value-based system may be more beneficial for both the insurance companies and customers than the traditional one.

Insurance Resources

In the past, underwriters may have turned away businesses that are just starting out because of a lack of claims history. That’s not the case now that brokers can use predictive modeling to advocate for their clients. Due to backlash, GM relented and announced the company would no longer share such personal data.

Sign up for news and resources to navigate the world of B2B technology, from AI and data, to security and SaaS, and more. This session will explain the threats in practical terms and outline the steps agents must take to protect their agencies and alert policyholders to do the same. At the same time, growing business use of ChatGPT and similar tools can trigger serious intellectual property losses and security issues without strong preventative measures. Only the ones that can ride the wave of disruptive change will emerge as winners.

• Bureau of Labor Statistics for 2023 and identified the top 50 roles where 50% or more of the tasks could be performed by AI.
• Those services, including in-house information technology departments, must immediately make patches to fix software vulnerabilities when alerted to the issue.
• Quote Assist™ solves for this by empowering agents to quickly and easily facilitate quote generations that are sent directly to consumers, allowing them the opportunity to interact with agents while still managing their own digital transaction.
• Clive™ ensures smooth interactions with policyholders, keeping them updated throughout the claims process.
• Sewell, the director of the state employment agency, admitted that he was hesitant at first to use AI for unemployment appeals processing, a discussion that originated last summer.

As a result, a commercial, car, or life insurance purchase can take mere minutes or even seconds. Clover Health uses AI models to assess the risks of each patient’s condition and reduce unnecessary hospitalization. However the greatest value lies in automating core insurance processes such as profiling and underwriting. In the next part of the article, we’ll take a closer look at the trends specific to insurtech, where AI is used to automate some key processes, improve essential KPIs, or turn the current business model upside down. The development of open-source frameworks drives the rise of AI in the entire insurance industry.

The average E&O claim severity has also increased by about 10% annually, peaking at $40,000, with more than one in eight insurance agencies expected to have a claim filed against them this year. Added to that is the problem of human error creeping in, with even the smallest mistake, such as the incorrect name, that is overlooked or missed having the potential for the broker to be sued for thousands or even millions of dollars. “The hard market of last year was tough on a lot of (network) groups, especially if they were younger or in their infancy of development, so I think you’ll continue to see consolidation in independent agency groups in 2024,” Wingate said. He predicts that carriers that were once opposed to doing business with an agency network will be more open to the idea in 2024. Marketing automation, electronic payments, e-signatures, digital phones, and seamless integration — everything that’s happening in the office should be able to extend to a virtual office environment, he said. That means agents and carriers both need to play really strong defense in 2024, Caldwell suggests.

More from Risk & Insurance

I take privacy and surveillance extremely seriously — so seriously that I started one of the leading think tanks on the topic, the Surveillance Technology Oversight Project. But while I study surveillance threats around the country for a living, I had no idea that my own insurance company was using my premium dollars to spy on me. Travelers not only uses aerial photography and AI to monitor its customers’ roofs, but also wrote patents on the technology — nearly 50 patents actually. Bureau of Labor Statistics for 2023 and identified the top 50 roles where 50% or more of the tasks could be performed by AI.

Slack has been embedded into Lemonade’s culture, automating and accelerating business processes to power the insurtech’s rapid growth. An upcoming webinar aims to showcase the unique journeys that different insurance sectors are taking to leverage artificial intelligence (AI) and technology in the workplace. The traditional methods of underwriting for most personal and small business insurance products are becoming obsolete. Maybe if I’d done that a month sooner, Travelers’ technology never would have flagged me, never would’ve said I was an insurance risk. But one of the deep frustrations of the AI-surveillance age is that as companies and governments track ever more of our lives in ever more detail, we rarely know we’re being watched. One of the most valuable insurtech startups, Lemonade, can offer lower premiums thanks to AI.

When issues like algorithmic decision-making and data transparency are properly addressed, AI can offer significant benefits to the insurance industry. But human agents need not fear that they will be supplanted by “thinking” software, he noted. Clients will always want the human touch, a face-to-face meeting or a personal phone call from their agent.

Offering comprehensive yet transparent business insurance coverage, Lukango encourages clients to take charge of their insurance options by customizing the extent and duration. This tailored approach ensures a personalized experience, supporting the aspirations of emerging small businesses seeking flexibility and autonomy. FutureProof, a venture-backed MGA (managing general agent), is an insurtech company leveraging AI-powered asset-level loss projections for hurricane and flood events. With FutureProof’s advanced tech, insurance professionals are better equipped to adapt to the challenges posed by climate change and provide comprehensive, customized coverage for individuals and businesses alike.

Personalized Product Recommendations

By analyzing customer data, including past purchase history, browsing behavior, and life events, AI algorithms can generate personalized product recommendations tailored to each individual’s needs and preferences. You can foun additiona information about ai customer service and artificial intelligence and NLP. This targeted approach enhances customer engagement and increases the likelihood of conversions, ultimately driving revenue for insurance agencies. By connecting with internal databases and service platforms, agents can perform tasks such as policy updates, claims processing, or roadside assistance scheduling on behalf of customers.

“Quarterly and annual earnings calls provide a platform to discuss financial results and respond to investor questions. Investor presentations offer a more comprehensive overview of the company’s strategy, performance and outlook,” Guild explained. Nevertheless good leaders (whether they are in the C-suite or on the board of directors) consistently persevere and face the challenges of our evolving world, equipping themselves with the necessary tools and techniques to keep operations running. Leaders are often tasked with making difficult decisions — sometimes with limited data — and communicating these decisions with confidence while acknowledging their inherent uncertainty. An insurer should start with use cases where risk can be managed within existing regulations, and that include human oversight. Invest in incentives, change management, and other ways to spur adoption among the distribution teams.

Going forward, OpenDialog predicts that up to 90% of queries could be dealt with by its AI. Insurance companies have a constantly increasing data foundation for estimating risks and pricing products. For example, UnitedHealth, one of the largest health insurance providers in the U.S., was criticized for imposing algorithmic decision-making on doctors.

Programs, such as ChatGPT or Microsoft Copilot, to do their jobs, then, yes, they will be marginalized to some degree, he added. But those that use it to extend their reach and expand the scope of insurance products they can offer will find it to be helpful and lucrative. We are interested in the latest news, new products, partnerships and much more, so email us at; -edge.net. “We believe that building and maintaining strong, long-lasting relationships with our customers is essential to navigating the inevitable fluctuations of the insurance market. Below are several qualities to look for in a partner that has the experience and insights to help mitigate and navigate their insureds’ unique exposures, giving leaders the space to focus on their core operations. Data, AI and point-of-care screening devices are revolutionizing the musculoskeletal health care field, giving providers and patients a real-time understanding of recovery and the solutions that can drive success.

Generative AI also aids in producing test cases and scripts for testing the modernized code. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. To assess the impact of the AI agents for its ChatGPT customers, Open GI has investigated a number of scenarios. For example, if a broker receives a large number of enquiries relating to mid-term adjustments (MTAs), instead of feeding all of these through human agents it will be possible to pass many on to the AI Agent. If there are 5,000 MTA queries, with around 50% of the conversations diverted to AI then the broker could save up to £120K per year.

This proactive approach not only helps MGAs better understand and mitigate risks but also enables them to offer more competitive pricing to customers based on their risk profiles. Outside the contact center, there are many other types of agents, and their role is basically the same as customer service agents – insurance agents, travel agents, sales agents, etc. Since all of these roles pre-date the Internet, it’s not necessary to specify that these are chatbot for insurance agents human agents – there have been no other types of agents. The human touch will remain crucial, especially when dealing with complex insurance products that require nuanced understanding and personal advice. Agencies must adapt to changing consumer behaviors and expectations, changes from new technology, and changes to insurance companies. AI and “big data” are changing how insurance companies do business, from distribution to underwriting and claims.

From KYC and claims processing to policy administration and roadside assistance, MixtapeAI agents handle entire workflows autonomously, including complex cases, providing a comprehensive end-to-end solution. MixtapeAI represents a significant technological advancement in the insurtech space, but its actual business impact remains speculative without concrete deployment metrics or revenue projections. The platform’s integration with major AI models (OpenAI, Google, Anthropic, Meta) and multi-modal capabilities shows technical sophistication, but the real value proposition hinges on successful implementation and adoption by insurance industry players. The company promises to achieve this by automating and streamlining time-consuming tasks such as policy servicing and commission processing,” leading to enhanced team productivity and the ability to deliver more tailored client experiences. This will in turn allow developers to build deeper relationships with their customers, cross-selling them products and driving them to specialized offers and discounts—ultimately driving greater profits. Personalization has been called the future of insurance marketing, using existing personal data and emerging technologies to reach prospective clients with targeted messaging and offers.

On the other hand, the next trend might play well into the Millennials’ lack of experience with the current business model. It was already a hectic day when my insurance broker left a frantic voicemail telling me that my homeowner’s insurance had lapsed. Suddenly, any leak, fire, or tree branch falling onto the hundred-year-old Hudson Valley house that’s been in my family for nearly 40 years could wipe out my bank account.

Before addressing the broader use of AI agents, it’s worth noting how hard-wired the term agent is in the business world. We have based these forward-looking statements on our current expectations and projections about future events. In some cases, you can identify forward-looking statements by terminology such as “may,” “should,” “could,” “would,” “expect,” “plan,” “anticipate,” “believe,” “estimate,” and “continue,” or the negative of such terms or other similar expressions. We urge you to consider these factors, risks and uncertainties carefully in evaluating the forward-looking statements contained in this press release. All subsequent written or oral forward-looking statements attributable to our company or persons acting on our behalf are expressly qualified in their entirety by these cautionary statements. The forward-looking statements included in this press release are made only as of the date of this release.

ChatGPT-5 and GPT-5 rumors: Expected release date, all we know so far

Based in Chicago, he previously ran social media accounts for BuzzFeed News and WTTW’s daily flagship program on PBS, “Chicago Tonight.” When they’re not tweeting, Cody can be found yelling about vampires on the Into the Twilight podcast. But OpenAI recently disclosed a bug, since fixed, that exposed the titles of some users’ conversations to other people on the service. Several tools claim to detect ChatGPT-generated text, but in our tests, they’re inconsistent at best. CNET found itself in the midst of controversy after Futurism reported the publication was publishing articles under a mysterious byline completely generated by AI. The private equity company that owns CNET, Red Ventures, was accused of using ChatGPT for SEO farming, even if the information was incorrect.

Mobile users are being pushed to upgrade to its $19.99 monthly subscription, ChatGPT Plus, if they want to experiment with OpenAI’s most recent launch. On the The TED AI Show podcast, former OpenAI board member Helen Toner revealed that the board did not know about ChatGPT until its launch in November 2022. Toner also said that Sam Altman gave the board inaccurate information about the safety processes the company had in place and that he didn’t disclose his involvement in the OpenAI Startup Fund.

Combining his love for Literature and Tech, Upanishad dived into the world of technology journalism with fire. Now he writes about anything and everything while keeping a keen eye on his first love of gaming. On March 8 of this year, additional members Sue Desmond-Hellmann (former CEO of the Bill and Melinda Gates Foundation), Fidji Simo (CEO and Chair of Instacart), Seligman and Altman were also named to the new board. Altman was ultimately reinstated as OpenAI CEO on November 21, 2024, and that board stepped down to be replaced by Taylor, Larry Summers, and Adam D’Angelo, with Microsoft joining as a non-voting observer. At the time, the board was criticized for being entirely male dominated. Complete digital access to quality FT journalism with expert analysis from industry leaders.

Altman addressed criticisms of OpenAI, its decision not to release its models as open-source software, and its transition from a non-profit to a for-profit company. Altman dispelled rumors of tension between him and OpenAI researcher and former board member Ilya Sutskever, who was characterized as instrumental in the board’s dramatic action in November. Almost 90% of the company threatened to resign, Altman was ultimately reinstated as CEO and Sutskever later apologized for his actions. When GPT-3 came out, the entire AI space—and the tech industry in general—reacted with shock.

OpenAI will reveal a mysterious AI product on Monday. What we know, how to watch.

Chris Smith has been covering consumer electronics ever since the iPhone revolutionized the industry in 2008. When he’s not writing about the most recent tech news for BGR, he brings his entertainment expertise to Marvel’s Cinematic Universe and other blockbuster franchises. Already, many users are opting for smaller, cheaper models, and AI companies are increasingly competing on price rather than performance.

CEO Sam Altman revealed the two latest resignations in a post on X, along with leadership transition plans. OpenAI introduced a new way to interact with ChatGPT called “Canvas.” The canvas workspace allows for users to generate writing or code, then highlight sections of the work to have the model edit. Canvas is rolling out in beta to ChatGPT Plus and Teams, with a rollout to come to Enterprise and Edu tier users ChatGPT App next week. OpenAI denied reports that it is intending to release an AI model, code-named Orion, by December of this year. An OpenAI spokesperson told TechCrunch that they “don’t have plans to release a model code-named Orion this year,” but that leaves OpenAI substantial wiggle room. Here’s a timeline of ChatGPT product updates and releases, starting with the latest, which we’ve been updating throughout the year.

In an email, OpenAI detailed an incoming update to its terms, including changing the OpenAI entity providing services to EEA and Swiss residents to OpenAI Ireland Limited. The move appears to be intended to shrink its regulatory risk in the European Union, where the company has been under scrutiny over ChatGPT’s impact on people’s privacy. Users will also be banned from creating chatbots that impersonate candidates or government institutions, and from using OpenAI tools to misrepresent the voting process or otherwise discourage voting. In a blog post, OpenAI announced price drops for GPT-3.5’s API, with input prices dropping to 50% and output by 25%, to $0.0005 per thousand tokens in, and $0.0015 per thousand tokens out. GPT-4 Turbo also got a new preview model for API use, which includes an interesting fix that aims to reduce “laziness” that users have experienced. In an effort to win the trust of parents and policymakers, OpenAI announced it’s partnering with Common Sense Media to collaborate on AI guidelines and education materials for parents, educators and young adults.

GPT-3’s introduction marked a quantum leap in AI capabilities, with 175 billion parameters. This enormous model brought unprecedented fluency and versatility, able to perform a wide range of tasks with minimal prompting. It became a valuable tool for developers, businesses, and researchers. With 117 million parameters, it introduced the concept of a transformer-based language model pre-trained on a large corpus of text.

LinkedIn’s new AI tool aims to help recruiters focus on connecting with applicants

One of the biggest rumors focuses on the underlying models that power the intelligence in both platforms. We’ve been expecting larger and smaller versions of Claude 3.5 since Sonnet launched earlier this year, and an ChatGPT update to OpenAI’s GPT-4 family is long overdue. Willison also called into question the policy of LMSYS allowing anonymous AI language models on the site, wondering if the launch was a buzz-building marketing stunt.

Although OpenAI notes it may not grant every request since it must balance privacy requests against freedom of expression “in accordance with applicable laws”. While ChatGPT can write workable Python code, it can’t necessarily program an entire app’s worth of code. That’s because ChatGPT lacks context awareness — in other words, the generated code isn’t always appropriate for the specific context in which it’s being used.

The summer release rumors run counter to something OpenAI CEO Sam Altman suggested during his interview with Lex Fridman. He said that while there would be new models this year they would not necessarily when does gpt 5 come out be GPT-5. However, Business Insider reports that we could see the flagship model launch as soon as this summer, coming to ChatGPT and that it will be “materially different” to GPT-4.

But with vibes, it’s hard to pin down what an LLM’s capabilities actually are. “It seems to ‘know more stuff’ than GPT-4, at least from my own initial impressions,” Willison said, basically thinking out loud. “But is that the model itself, or can it do RAG [retrieval augmented generation] and look stuff up elsewhere? I’m pretty sure it’s not doing RAG, but I’m not 100 percent certain because no one has told us anything about it.”

As if artificial intelligence wasn’t already scary enough, ChatGPT will get video capabilities. This comes directly from recently reinstated OpenAI CEO Sam Altman, who spoke with Microsoft co-founder Bill Gates on his Unconfuse Me podcast. The topic of discussion on the podcast, which you can find the full video of below, is Saleforce’s Agentforce AI. It’s a competitor to Copilot that offers an AI assistant targeted at increasing productivity in businesses.

GPT-4 was billed as being much faster and more accurate in its responses than its previous model GPT-3. OpenAI later in 2023 released GPT-4 Turbo, part of an effort to cure an issue sometimes referred to as “laziness” because the model would sometimes refuse to answer prompts. Sales to enterprise customers, which pay OpenAI for an enhanced version of ChatGPT for their work, are the company’s main revenue stream as it builds out its business and Altman builds his growing AI empire. OpenAI is poised to release in the coming months the next version of its model for ChatGPT, the generative AI tool that kicked off the current wave of AI projects and investments.

Currently, we eagerly await the launch of the multimodal capabilities of GPT-4, which lets you upload images and query the chatbot about it. You can try out the GPT-4 multimodal feature in Bing Chat, and we have detailed how it works in a dedicated guide. After being delayed in December, OpenAI plans to launch its GPT Store sometime in the coming week, according to an email viewed by TechCrunch. OpenAI says developers building GPTs will have to review the company’s updated usage policies and GPT brand guidelines to ensure their GPTs are compliant before they’re eligible for listing in the GPT Store. OpenAI’s update notably didn’t include any information on the expected monetization opportunities for developers listing their apps on the storefront. OpenAI released a new Read Aloud feature for the web version of ChatGPT as well as the iOS and Android apps.

Related Posts

He didn’t state that it was GPT-5, but it certainly corroborates the Business Insider report that GPT-5 is likely coming this year. It’s possible that it could be called GPT-4.5 or something different, but the writing is on the wall for it to be GPT 5, especially given recent comments from Altman in the same podcast where he said that “GPT-4 kind of sucks.” In the report, OpenAI is still apparently in the training stage of GPT-5, meaning that there is still a chance that it ends up delayed past its mid-year projected release window. It comes after OpenAI released GPT-4 Turbo in late 2023, which aimed to cut costs and run faster, enticing enterprise consumers who are the company’s primary revenue stream. Developers at OpenAI also hope that GPT-5 manages to dispell concerns that the platform is getting worse as time goes on, given complaints about GPT-4’s perceived degrading outputs. With every new model comes a new degree of functionality and capability.

For example, GPT-5 might be able to launch AI agents to perform certain tasks automatically. Those AI agents are developed by OpenAI as well, and that new feature would be a pretty big deal. Two sources who reportedly got their hands on GPT-5 for testing informed Business Insider about the imminent arrival of GPT-5. That mid-2024 estimate might still turn out to be inaccurate if OpenAI isn’t ready to deploy the upgrade. That’s what OpenAI CEO Sam Altman said during a recent podcast when pressed about the arrival of GPT-5. Altman claimed that he has no idea when GPT-5 is coming, or if it’ll be called that.

Google also rebranded its Bard assistant and basically everything else genAI-related to Gemini. Sam Altman addressed questions about GPT-5 in a wide-ranging interview about AI. As you’d expect from a CEO who has to tread the waters carefully, he was mostly non-committal.

Those are all interesting in their own right, but a true successor to GPT-4 is still yet to come. Now that it’s been over a year a half since GPT-4’s release, buzz around a next-gen model has never been stronger. “We didn’t want to do that, and he decided to leave, which is fine,” Altman continued. He pointed out that Musk only announced that his own AI model, Grok, would be open source after his attack on Altman’s company was deemed hypocritical by the community. The discussion suggests OpenAI sees the potential of combining AI with physical systems to create more versatile and capable machines.

Within minutes of Altman’s confirmation that their announcement won’t be about a search engine, Google stock shot up. “There is probably some more business-minded person than me at OpenAI somewhere that is worried about how much we’re spending, but I kind of don’t,” he jokes. GPT-4 is the dumbest model any of you will ever have to use again by a lot. OpenAI’s co-founder and CEO Sam Altman says ChatGPT is the dumbest it will ever get, promising major investment in the future of AI. I remember when GPT-4 released in March 2023, it looked like it was nearly-impossible to get to the same performance. It isn’t perfect, and likely won’t be available for several weeks and even then on a limited rollout, but its ability to allow interruptions and live voice-to-voice communication is a major step-up in this space.

Speculation is rife that we may never see GPT-4.5 or GPT-5 because OpenAI is moving away from that type of labeling. Sam Altman himself has said that there’s a distinction between the o1 category of models and the GPT-type models. But we are expecting something new this year, and I would still put money on it being the next big upgrade to the GPT family. OpenAI CEO Sam Altman confirmed in a recent Reddit AMA that the next iteration of ChatGPT will not debut this year. The AI-focused company is delaying GPT-5 to early next year, instead prioritizing updates to existing ChatGPT models. Instead, the company is focused on building “magic intelligence in the sky” with more powerful AI agents that can perform more complex actions than today.

Later in the interview, Altman was asked what aspects of the upgrade from GPT-4 to GPT-5 he’s most excited about, even if he can’t share specifics. “I know that sounds like a glib answer, but I think the really special thing happening is that it’s not like it gets better in this one area and worse in others. Altman also said that OpenAI will release “many different things” this year. We know Sora is coming out in the coming months, so that’s one thing OpenAI might release before GPT-5. While Altman did not provide a GPT-5 release timeframe, he did say that OpenAI has plenty of things to release in the coming months.

Recently, there has been a flurry of publicity about the planned upgrades to OpenAI’s ChatGPT AI-powered chatbot and Meta’s Llama system, which powers the company’s chatbots across Facebook and Instagram. For Suleyman, he considers regulation to be the solution to keeping things in check. Suleyman also talked about his work at Microsoft right now with Copilot, as they fine-tune OpenAI models and work more on memory and personalization. In terms of the claim about intelligence, it confirms what has been said about GPT-5 in the past.

• Yes, GPT-5 is coming at some point in the future although a firm release date hasn’t been disclosed yet.
• There are no specific dates for when any of this will happen, but throughout the year, both OpenAI and Anthropic have mentioned upgrades by the fall.
• The feature lives in a new tab in the ChatGPT web client, and includes a range of GPTs developed both by OpenAI’s partners and the wider dev community.
• Critically, Llama 3 is now outperforming all other open-source LLMs, and that’s in the absence of the upcoming 405-billion parameter model.

Rumors aside, OpenAI did confirm a few days ago that the text-to video Sora service will launch publicly later this year. Finally, I think the context window will be much larger than is currently the case. It is currently about 128,000 tokens — which is how much of the conversation it can store in its memory before it forgets what you said at the start of a chat. One thing we might see with GPT-5, particularly in ChatGPT, is OpenAI following Google with Gemini and giving it internet access by default. This would remove the problem of data cutoff where it only has knowledge as up to date as its training ending date.

Current leading AI voice platform ElevenLabs recently revealed a new music model, complete with backing tracks and vocals — could OpenAI be heading in a similar direction? Could you ask ChatGPT to “make me a love song” and it’ll go away and produce it? OpenAI recently published a model rule book and spec, among the suggested prompts are those offering up real information including phone numbers and email for politicians. This would benefit from live access taken through web scraping — similar to the way Google works. While concrete facts are very thin on the ground, we understand that GPT-5 has been in training since late than last year. It’s looking likely that the new model will be multimodal too — allowing it to take input from more than just text.

• GPT-3.5 was a significant step up from the base GPT-3 model and kickstarted ChatGPT.
• So while we might not see a search engine, OpenAI may integrate search-like technology into ChatGPT to offer live data and even sourcing for information shared by the chatbot.
• The one model we do have some clarity on is Sora, OpenAI’s text-to-video generator that could be just months away, according to an interview with Chief Technology Officer Mira Murati.
• Scarlett Johansson has been invited to testify about the controversy surrounding OpenAI’s Sky voice at a hearing for the House Oversight Subcommittee on Cybersecurity, Information Technology, and Government Innovation.

Multiple enterprises utilize ChatGPT, although others may limit the use of the AI-powered tool. After some back and forth over the last few months, OpenAI’s GPT Store is finally here. The feature lives in a new tab in the ChatGPT web client, and includes a range of GPTs developed both by OpenAI’s partners and the wider dev community. Beginning in February, Arizona State University will have full access to ChatGPT’s Enterprise tier, which the university plans to use to build a personalized AI tutor, develop AI avatars, bolster their prompt engineering course and more. It marks OpenAI’s first partnership with a higher education institution.

Many other answers to questions revolved around features the company is actively working on for ChatGPT. Sam Altman revealed that ChatGPT’s outgoing models have become more complex, hindering OpenAI’s ability to work on as many updates in parallel as it would like to. Apparently, computing power is also another big hindrance, forcing OpenAI to face many “hard decisions” about what great ideas it can execute.

This is not to dismiss fears about AI safety or ignore the fact that these systems are rapidly improving and not fully under our control. But it is to say that there are good arguments and bad arguments, and just because we’ve given a number to something — be that a new phone or the concept of intelligence — doesn’t mean we have the full measure of it. However, just because OpenAI is not working on GPT-5 doesn’t mean it’s not expanding the capabilities of GPT-4 — or, as Altman was keen to stress, considering the safety implications of such work. “We are doing other things on top of GPT-4 that I think have all sorts of safety issues that are important to address and were totally left out of the letter,” he said. We’ve previously written about the frustratingly imprecise nature of LLM benchmarks and how that leads the industry to rely on “vibes,” as Willison calls them, through A/B usage testing on leaderboards like Chatbot Arena.

The ChatGPT features include integrated writing tools, image cleanup, article summaries, and a typing input for the redesigned Siri experience. Experts disagree about the nature of the threat posed by AI (is it existential or more mundane?) as well as how the industry might go about “pausing” development in the first place. For this, the company has been seeking more data to train its models and even recently called for private data sets. However, what GPT-5 will be capable of doing is something even Altman does not know. The CEO said that it was technically hard to predict this until training the model began, and until then, he couldn’t list how GPT-5 would be different from its predecessor.

While OpenAI lets artists “opt out” of and remove their work from the datasets that the company uses to train its image-generating models, some artists have described the tool as onerous. In a new peek behind the curtain of its AI’s secret instructions, OpenAI also released a new NSFW policy. ChatGPT, OpenAI’s text-generating AI chatbot, has taken the world by storm since its launch in November 2022. What started as a tool to hyper-charge productivity through writing essays and code with short text prompts has evolved into a behemoth used by more than 92% of Fortune 500 companies.

“Maybe the most important areas of progress,” Altman told Bill Gates, “will be around reasoning ability. In theory, this additional training should grant GPT-5 better knowledge of complex or niche topics. It will hopefully also improve ChatGPT’s abilities in languages other than English. Altman and OpenAI have also been somewhat vague about what exactly ChatGPT-5 will be able to do. That’s probably because the model is still being trained and its exact capabilities are yet to be determined.

However, the model is still in its training stage and will have to undergo safety testing before it can reach end-users. For context, OpenAI announced the GPT-4 language model after just a few months of ChatGPT’s release in late 2022. GPT-4 was the most significant updates to the chatbot as it introduced a host of new features and under-the-hood improvements. Up until that point, ChatGPT relied on the older GPT-3.5 language model. For context, GPT-3 debuted in 2020 and OpenAI had simply fine-tuned it for conversation in the time leading up to ChatGPT’s launch.

Altman also addressed the company’s approach to open-source technology and the importance of democratizing AI. Tom’s Guide is part of Future US Inc, an international media group and leading digital publisher. Altman has said it will be much more intelligent than previous models. “I am excited about it being smarter,” said Altman in his interview with Fridman.

Led by previous investor Thrive Capital, the new cash brings OpenAI’s total raised to $17.9 billion, per Crunchbase. You can foun additiona information about ai customer service and artificial intelligence and NLP. The company says the app is an early version and is currently only available to ChatGPT Plus, Team, Enterprise, and Edu users with a “full experience” set to come later this year. Reuters reports that OpenAI is working with TSMC and Broadcom to build an in-house AI chip, which could arrive as soon as 2026. It appears, at least for now, the company has abandoned plans to establish a network of factories for chip manufacturing and is instead focusing on in-house chip design. That growth has propelled OpenAI itself into becoming one of the most-hyped companies in recent memory.